1. Who We Are

AutoKeyMaster is a locksmith service operating in Ireland. The business is operated by Serhii Napalkov.

2. Purpose of This Privacy Policy

This Privacy Policy explains how AutoKeyMaster collects, uses, stores and protects personal data when you use our website, contact us, request a quotation, arrange a service or otherwise communicate with us.

We aim to process personal data lawfully, fairly and transparently and to collect only information that is reasonably necessary for the relevant purpose.

3. Personal Data We May Collect

Depending on how you contact us and what service you request, we may process the following information:

• Name
• Telephone number
• Email address
• Address or location required to provide a service
• Details of your enquiry or requested locksmith service
• Information contained in messages submitted through our website
• Information necessary to arrange, provide or document a service

Please do not provide unnecessary sensitive personal information through the website contact form.

4. How We Collect Personal Data

Personal data may be collected when you:

• submit an enquiry through our website;
• contact us by email;
• contact us by telephone;
• request a quotation;
• arrange or receive a locksmith service;
• communicate with us regarding an existing enquiry or service.

5. Contact Form

Our website uses Contact Form 7 to allow visitors to submit enquiries.

Information submitted through the contact form is used to respond to your enquiry, provide information or quotations, arrange appointments and communicate with you about requested services.

Contact Form 7 itself does not provide a permanent customer database for submitted messages. Submitted information may be transmitted to our designated business email account for handling and response.

If you do not provide information necessary to respond to your enquiry, we may not be able to contact you or provide the requested service.

6. Why We Process Your Personal Data

We may process personal data for the following purposes:

• to respond to enquiries;
• to provide quotations;
• to arrange appointments;
• to provide locksmith services;
• to communicate with customers about requested services;
• to maintain appropriate business and service records;
• to comply with legal and regulatory obligations;
• to establish, exercise or defend legal claims where necessary.

7. Legal Basis for Processing

Depending on the circumstances, AutoKeyMaster may rely on one or more of the following lawful bases under Article 6 of the GDPR:

• Article 6(1)(b) – Contract / steps prior to contract: where processing is necessary to respond to a request, quotation or to arrange and provide a requested service.
• Article 6(1)(c) – Legal obligation: where processing is necessary to comply with a legal or regulatory obligation.
• Article 6(1)(f) – Legitimate interests: where processing is necessary for legitimate business administration, communication, security or the establishment, exercise or defence of legal claims, provided that these interests are not overridden by your rights and freedoms.

8. Who May Receive Your Personal Data

We do not sell your personal information.

Personal data may be accessible to service providers where this is necessary to operate the website, receive or send business communications, maintain hosting infrastructure or comply with legal obligations.

Our website is hosted using SmartHost.ie. Where a service provider processes personal data on our behalf, we take reasonable steps to ensure that appropriate data protection obligations and safeguards apply.

9. International Data Transfers

We do not intentionally transfer customer personal data outside the European Economic Area for our own independent purposes.

Some technology or service providers used for website hosting, email or communications may process information in other jurisdictions. Where such processing involves a transfer outside the EEA, appropriate safeguards required by applicable data protection law should apply.

10. How Long We Keep Personal Data

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected.

Enquiry and communication information may be retained for a period necessary to manage the enquiry, provide the requested service, deal with follow-up matters and maintain appropriate business records.

Where information must be retained to comply with legal, accounting, regulatory or insurance requirements, it may be kept for the period required by those obligations.

When personal data is no longer required, it will be securely deleted or otherwise disposed of where reasonably practicable.

11. Website Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration or disclosure.

The website uses HTTPS encryption for data transmitted between your browser and the website.

Access to business systems and personal data is restricted to people and service providers who reasonably need access for the relevant business purpose.

12. Cookies and Similar Technologies

The website may use cookies or similar technologies that are necessary for the operation, security and functionality of the website.

AutoKeyMaster does not currently use Google Analytics or other analytics services for website visitor tracking.

We do not intentionally use advertising or behavioural tracking technologies to create advertising profiles of website visitors.

If this changes in the future, this Privacy Policy and, where required, the website’s cookie consent mechanism will be updated before applicable non-essential tracking technologies are used.

13. Your Data Protection Rights

Subject to the conditions and exemptions provided by applicable data protection law, you may have the following rights:

• Right of access – to request a copy of personal data we hold about you.
• Right to rectification – to request correction of inaccurate or incomplete data.
• Right to erasure – to request deletion of personal data where the legal conditions apply.
• Right to restriction – to request restriction of processing where the legal conditions apply.
• Right to object – to object to certain processing, including processing based on legitimate interests where applicable.
• Right to data portability – where the legal conditions for portability apply.

These rights are not absolute and may be subject to legal limitations or exemptions.

14. How to Exercise Your Rights

To exercise a data protection right or ask a question about how we process your personal data, contact us using:

We may need to verify your identity before providing access to personal data or carrying out certain requests.

15. Complaints

If you have concerns about how AutoKeyMaster processes your personal data, please contact us first so that we can try to resolve your concern.

You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC).

16. Data Breaches

We maintain procedures for dealing with suspected personal data breaches. Where required by the GDPR or other applicable law, relevant breaches will be reported to the appropriate supervisory authority and affected individuals will be informed where legally required.

17. Third-Party Websites

Our website may contain links to third-party websites or services. Those websites operate under their own privacy policies and terms. AutoKeyMaster is not responsible for the privacy practices or content of third-party websites.

18. Children’s Data

Our services are intended for the general public and are not specifically directed at children. We do not knowingly request personal data from children for purposes unrelated to providing our services.

19. Automated Decision-Making

AutoKeyMaster does not currently use personal data collected through this website for automated decision-making or profiling that produces legal or similarly significant effects on individuals.

20. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to our services, website, technology, legal requirements or data processing practices.

The latest version will be published on this page with the relevant update date.

21. Contact AutoKeyMaster